If you're using ExpressVPN and find that you’re connected to the VPN but cannot access the internet, don’t panic. This issue is more common than you might think and is typically easy to fix. This article will walk you through several proven solutions to help restore your internet connectivity while connected to ExpressVPN.
1. Check Basic Internet Connection First
Before blaming ExpressVPN, disconnect the VPN and check whether your internet is working normally. Visit any website or perform a speed test. If your regular internet connection isn't working, the issue lies with your ISP or Wi-Fi router—not ExpressVPN.
2. Restart the ExpressVPN App
Sometimes the VPN app might glitch. Close ExpressVPN completely and then reopen it. Try reconnecting to a server. Reinitializing the app can often fix temporary software bugs that affect connectivity.
3. Switch to a Different Server Location
ExpressVPN offers thousands of servers worldwide. A particular server may be down, overloaded, or blocked by your network. Try connecting to another nearby location for better reliability and speed.
4. Change Your VPN Protocol
Protocols control how the VPN communicates. Go to the ExpressVPN settings and switch to another protocol such as Lightway, OpenVPN, or IKEv2. The Lightway protocol is generally fast and stable, but some networks may respond better to OpenVPN.
5. Disable Antivirus or Firewall Temporarily
Security software can interfere with VPN connections. Temporarily disable your firewall or antivirus software and try reconnecting ExpressVPN. If this resolves the issue, you may need to add ExpressVPN as an exception in those apps.
6. Flush DNS & Reset Network Settings
Old DNS settings can cause problems. On Windows, open Command Prompt and run these commands:
ipconfig /flushdns
netsh winsock reset
Restart your computer and try reconnecting to ExpressVPN.
7. Use a Different Network
Public Wi-Fi, office networks, or schools may block VPN traffic. Try switching to a mobile hotspot or another Wi-Fi network to test if the connection works properly on a less restrictive network.
8. Reinstall the App
Uninstall and reinstall ExpressVPN to ensure you’re using the latest version and that no corrupted files are interfering. Reboot your device after reinstalling and attempt to reconnect.
9. Test on Another Device
If the VPN works on your phone but not your computer (or vice versa), the problem may be specific to that device. This helps narrow down whether the issue is device- or network-related.
10. Contact ExpressVPN Support
If all else fails, don’t hesitate to contact ExpressVPN’s expert support team. You can reach them 24/7 via live chat or email. Click the “Helpline” button at the top of this page to get started.
Conclusion: ExpressVPN not connecting to the internet can be frustrating, but the issue is usually easy to diagnose and fix. Follow the steps above to regain access quickly. Most users resolve their issues by switching servers or changing protocols. If you're still stuck, live support is just one click away.